Refund policy

Zenetti Return Policy

At Zenetti, we strive to provide our customers with high-quality products and exceptional service. If you’re unsatisfied with your purchase, our return policy ensures a hassle-free experience.

Eligibility for Returns

  1. Damaged Products: If the product you received is damaged, you may return it within 3 days of delivery.
  2. Change of Mind: We accept returns for a change of mind within 3 days, provided the item is unused, in its original condition, and original packaging.

Return Process

To initiate a return, you can:

  1. Email us at wearzenetti2024@gmail.com with the following details:

    • Your order number
    • A brief reason for the return
    • (For damaged items) Pictures of the damaged product

  2. Contact us on WhatsApp Business at 03292176449 for quick assistance and instructions.

Conditions for Returns

  • Items must be unused and in their original packaging.
  • Returns will not be accepted after 3 days from the delivery date.

Refunds

  • Refunds will be processed once the returned item is received and inspected.
  • Refunds will be issued via the original payment method within 5-7 business days.

Shipping Costs

  • Shipping costs for returns due to a change of mind will be the customer’s responsibility.
  • For damaged products, we will cover the return shipping costs.

For further assistance, feel free to reach out to us via email at wearzenetti2024@gmail.com or on WhatsApp Business at 03292176449.

Thank you for shopping with Zenetti!